Refund, Return & Exchange Policy

Effective Date: July 20, 2026

At Fashion Weavers, we are committed to providing high-quality women’s fashion and ensuring a pleasant shopping experience. Please read our Refund, Return & Exchange Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Applicability

This policy applies to all purchases made through Fashion Weavers within India.

Please Note: We currently do not offer international shipping. Orders are shipped only within India.

2. Return Eligibility

Customers may request a return only if the request is submitted within 3 working days from the date of delivery.

To be eligible for a return, the product must:

Be unused, unworn, unwashed, and undamaged.
Be returned with all original tags, labels, packaging, and accessories intact.
Be in its original saleable condition.
Be accompanied by the original order confirmation or proof of purchase.

Fashion Weavers reserves the right to inspect all returned products before approving any exchange or refund.

3. Exchange Policy

We currently offer exchange only for eligible size-related issues.

Products eligible for exchange must:

Meet the return eligibility conditions.
Be reported within 3 working days of delivery.
Be subject to stock availability.

If the requested size is unavailable, Fashion Weavers may offer:

Store Credit, or
An alternative product of equal value (subject to customer approval).

Only one exchange is permitted per order unless the product received is damaged, defective, or incorrect.

4. Refund Eligibility

Refunds are provided only in the following situations:

The product received is damaged during transit.
A defective product is delivered.
An incorrect product is delivered by Fashion Weavers.
The product cannot be replaced or exchanged due to non-availability (at our discretion).

Refunds will not be issued for:

Incorrect size selection by the customer.
Change of mind.
Color variation caused by screen or device settings.
Minor variations in embroidery, print placement, texture, or handcrafted work.
Delayed deliveries caused by courier partners or unforeseen circumstances beyond our control.

5. Store Credit

Where applicable, Fashion Weavers may issue Store Credit instead of a monetary refund.

Store Credit:

May be issued for eligible exchange cases.
Can be used on future purchases from Fashion Weavers.
Cannot be exchanged for cash.

Fashion Weavers reserves the right to determine whether Store Credit or a refund to the original payment method is appropriate based on the circumstances.

6. Customized & Made-to-Order Products

Customized, personalized, altered, stitched-to-measure, or made-to-order products are created specifically for each customer.

Accordingly:

Orders may be cancelled only before customization or production begins.
Once production has started, orders cannot be cancelled.
Customized products cannot be returned, exchanged, or refunded unless:
- They arrive damaged.
- They contain a manufacturing defect.
- An incorrect item has been delivered by Fashion Weavers.

Customers are responsible for providing accurate measurements. Fashion Weavers is not liable for fitting issues arising from incorrect measurements supplied by the customer.

7. Cancellation Policy

Ready-to-Wear Products

Orders may be cancelled before dispatch.

Once dispatched, cancellation requests cannot be accepted.

Customized Orders

Customized or made-to-order products may only be cancelled before production or customization begins.

After production starts, cancellations are not permitted.

8. Damaged, Defective or Incorrect Products

If you receive:

A damaged product,
A defective product, or
An incorrect product,

please notify us within 3 working days of delivery.

To help us investigate your claim, you must provide:

Clear photographs of the product.
An unboxing video showing the package being opened.
Images of the shipping label and packaging, if requested.

Failure to provide sufficient evidence may result in rejection of the claim.

After verification, Fashion Weavers may offer:

Replacement,
Exchange,
Store Credit, or
Refund (where applicable).

9. Return Shipping

Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for all return shipping charges.

Customers are responsible for securely packaging returned products.

Fashion Weavers may provide return pickup assistance where available; however, pickup availability depends on the customer’s location and courier service coverage.

10. Refund Processing

Once the returned product has been received, inspected, and approved:

Refunds or Store Credit will be processed within 10–15 business days.
Refunds may be issued to the original payment method or as Store Credit, depending on the payment method used and the circumstances of the return.
Banking and payment gateway processing times may vary and are outside our control.

11. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

Customized or made-to-order products after production begins.
Personalized products.
Altered or stitched garments.
Products that have been worn, washed, or damaged after delivery.
Products without original tags or packaging.
Products damaged due to misuse, improper care, or negligence.
Products returned after the permitted return window.

12. Inspection & Fraud Prevention

Fashion Weavers reserves the right to reject any return, exchange, or refund request if:

The returned product fails quality inspection.
Evidence suggests misuse or fraudulent activity.
The returned item differs from the original product shipped.
Original tags, packaging, or accessories are missing.
False or misleading claims are submitted.
There is repeated abuse of our return policy.

Repeated fraudulent claims may result in cancellation of future orders or restriction of purchasing privileges.

13. Shipping Delays

While we strive to deliver orders within the estimated delivery period, delays caused by courier partners, natural disasters, government restrictions, strikes, weather conditions, or other circumstances beyond our reasonable control shall not make the order eligible for cancellation or refund.

14. Consumer Rights

Nothing contained in this policy limits or excludes any rights available to consumers under applicable Indian consumer protection laws, including the Consumer Protection Act, 2019, where such rights cannot legally be excluded.

15. Policy Updates

Fashion Weavers reserves the right to modify, amend, or update this Refund, Return & Exchange Policy at any time without prior notice.

Any changes become effective immediately upon publication on this website.

Customers are encouraged to review this policy periodically.

16. Contact Us

If you have any questions regarding this policy or wish to request a return, exchange, or refund, please contact us:

Fashion Weavers

Email: fashionweavers@gmail.com

Phone: +91 7204312351

Address:
#15 Ramnivas, Aditya Maple Layout,
Next to Srinivasa Theatre,
Kadugodi Channasandra Road,
Bengaluru – 560067, Karnataka, India

17. Governing Law & Jurisdiction

This Refund, Return & Exchange Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from purchases made through Fashion Weavers shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

2A. Return Authorization (Mandatory)

Before returning any product, customers must contact Fashion Weavers and obtain a Return Authorization (RA) or written approval from our Customer Support team.

Returns sent without prior authorization may be refused or returned to the customer at their expense.

To initiate a return or exchange, please contact us with the following information:

Order Number
Customer Name
Contact Number
Reason for Return or Exchange
Photographs of the product (where applicable)
Unboxing video (for damaged, defective, or incorrect products)

Our team will review your request and provide instructions for the return process if your request is approved.

11A. Product Variations & Handcrafted Items

Many Fashion Weavers products feature premium fabrics, handcrafted details, embroidery, prints, embellishments, or artisanal workmanship. As a result, slight variations may naturally occur and are not considered manufacturing defects.

The following are not considered defects and are therefore not eligible for return, exchange, or refund:

Minor variations in color due to screen, monitor, or mobile display settings.
Slight differences in embroidery, print placement, fabric texture, or handcrafted detailing.
Minor variations in stitching, finishing, or embellishments that do not affect the overall quality or functionality of the product.
Natural characteristics of fabrics, including slight shade differences between batches.

These variations are inherent to the manufacturing and handcrafted process and contribute to the uniqueness of each garment.

Additional Customer Responsibilities

Customers are requested to:

Carefully review the product description, size chart, fabric details, and care instructions before placing an order.
Provide accurate delivery information and contact details.
Carefully inspect the package upon delivery.
Record a clear, uninterrupted unboxing video before opening the package if they intend to report any damage, missing items, or incorrect products.

Failure to comply with these requirements may affect the eligibility of a return, exchange, or refund request.

Limitation of Liability

Fashion Weavers shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services, except where such limitation is prohibited under applicable law.

Our total liability for any approved claim shall not exceed the purchase price paid for the product concerned.

Force Majeure

Fashion Weavers shall not be responsible for any delay or failure in fulfilling its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, power failures, or courier service interruptions.